Frequently Asked Questions

Frequently Asked Questions

What is your processing time?

Orders are processed within 1–2 business days after payment has been received.

How long does shipping take?

Delivery times vary depending on your location within Australia. You'll receive tracking details once your order has been dispatched.

Do you offer Click & Collect?

Yes! Simply select Click & Collect at checkout. We'll email you as soon as your order is ready for pickup.

What payment methods do you accept?

We accept all major credit and debit cards, as well as the secure payment methods available at checkout.

Can I return my order?

Please refer to our Refund Policy for full details regarding returns, exchanges and refunds.

Are your products suitable for professional lash technicians?

Yes. Our products are carefully selected for both professional lash artists and beauty enthusiasts.

How can I contact JAYZ Beauty Co?

You can contact us by:

We'll aim to respond within 1 business day.