Refund policy

Returns & Refunds

Due to hygiene reasons, we do not accept returns or exchanges for change of mind on opened or used lash and beauty products.

If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photos of the item.

Where required under Australian Consumer Law, customers may be entitled to a repair, replacement or refund. Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Approved refunds or replacements will be processed as soon as possible.

For assistance, please contact JAYZ Beauty Co at 0450 660 780.