Refund policy

Returns & Refunds

Change-of-Mind Returns

Due to hygiene and safety considerations, JAYZ Beauty Co does not accept returns or exchanges for change of mind. This includes products that are unopened, opened or used. Please choose products carefully before completing your purchase.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible and provide your order number and clear photographs of the product and packaging.

Email: hello@jayzbeautyco.com
Phone: 0450 660 780

Please do not return an item until JAYZ Beauty Co has provided return instructions.

Return Method and Costs

Approved returns are accepted by mail. Where a product is confirmed to be faulty, damaged or incorrect, JAYZ Beauty Co will cover reasonable return postage costs. No restocking fee applies.

Approved returns should be sent to:

JAYZ Beauty Co
1 Bloomfield Avenue
Park Ridge QLD 4125
Australia

Refunds

Once the returned item has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to display the refund.

Consumer Guarantees

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

For customers in New Zealand, nothing in this policy excludes, restricts or modifies any applicable rights or remedies under the New Zealand Consumer Guarantees Act 1993.